Terms & Conditions - Clean Cans Company

Terms of Service

This Agreement, which governs the terms and conditions of Clean Cans Company services, is between you (the customer) as an authorized user of such services, and Clean Cans Company. This Agreement, together with any operating rules, policies, pricing, or other supplemental documents expressly incorporated herein by reference and published by Clean Cans Company (collectively, the Agreement), constitutes the entire agreement between Clean Cans Company and you regarding the trash can cleaning service. By using the service, you confirm your acceptance of and agree to be bound by the terms of this agreement.

I. Service

Clean Cans Company provides residential curbside trash can cleaning, commercial trash can cleaning, commercial dumpster cleaning, and residential and commercial power washing services.

II. Customer Responsibilities

In order for Clean Cans Company to provide its services, the Customer is to abide by the following conditions so that scheduled service is not interrupted or postponed:

Trash cans must be placed at the curbside and available for cleaning on the scheduled service day. If cans are not out, Clean Cans Company will not knock on customers door or go behind closed gates for safety purposes

Trash cans must remain on the curbside until customer is notified that cleaning is complete..

Customer requests for rescheduled cleanings must be completed before the original date of service.

All trash cans must be free of the following:

Trash bags with waste and/or individual waste items. Animal waste and fecal matter. Including cat litter not in a bag. Chemicals, paint, glue and other adhesives, oil, or hazardous waste of any kind. Building materials (e.g. plaster, stucco or concrete)

Yard waste such as leaves, branches, etc.

If Clean Cans Company arrives to perform service(s) and the above conditions are not met, the service will not be completed and customers may reschedule the service date with a rescheduling fee of $10 for cans and $50 for dumpsters. If the above are again not met on any rescheduled date, service will not be provided and rescheduling will not be permitted. Customers will not receive a refund for undelivered service as a result of customer noncompliance.

III. Clean Cans Company Responsibilities

Clean Cans Company reserves the right to refuse or delay service delivery at any time. If Clean Cans Company is unable to provide service(s) on the scheduled day for a reason other than customer noncompliance, Clean Cans Company will arrange for rescheduled service to be performed on the soonest available date.

In the case of inclement weather that prohibits Clean Cans Company from operating in safe conditions (extreme temperatures, dangerous weather, etc.), a notice will be sent to the customer and the service day will be rescheduled.

Clean Cans Company is responsible for any damage(s) caused by service delivery. Damage not caused as a result of service delivery is the customer’s responsibility. Customers must notify Clean Cans Company within 30 days of suspected damage.

IV. Customer Notifications

Clean Cans Company will utilize customer contact information for notifications related to service invoicing and delivery. Customers will receive e-mail and/or text message notifications unless otherwise requested. Clean Cans Company will provide the following notifications to all customers:

Service invoices will be delivered via email address provided by customer.

One (1) reminder text the day of scheduled service date.

Phone Calls and Text Messages

Our phone number of 731-325-3974, will be used to text you important business updates and service reminders. By calling or texting this number, 731-325-9374, you agree to receive text messages. If you no longer wish to receive text messages, you may opt out at any time by replying “STOP”.

One (1) follow-up email when service is not completed due to customer noncompliance.

Emailed payment receipt.

Clean Cans Company will securely store all customer information, and will not release customer information to any third party sources.

V. Modifications to Customer Agreement

Clean Cans Company may amend the Terms of Service at any time and will notify customers of changes by (a) posting a revised service agreement to the business website at http://www.cleancanscompany.com, and/or (b) emailing information regarding the amendment to the customer’s email address provided to Clean Cans Company.

VI. Modifications to Service

Clean Cans Company reserves the right to modify subscription packages and pricing information at any time. Customers will be notified of modifications via email and continuation of service(s) constitutes the customer’s acceptance of the modifications.

VII. Charges

The Customer agrees to pay all charges for the utilization of the service(s) for the desired cleaning subscription package. All charges will be exclusive of value added sales or other taxes except as required by law.

Charges are to be paid on a monthly, quarterly, or one-time basis for the selected service. If payment is not honored or fulfilled by the issuer of the customer’s credit or debit card (or its agent or affiliate), the customer agrees to pay all amounts due upon demand by Clean Cans Company.

By providing payment information, the customer agrees and reaffirms that Clean Cans Company is authorized to charge the designated card.

Customer must notify Clean Cans Company of any changes to credit or debit card prior to customer’s next billing date.

Customers must pay service fees in full by the due date listed on the service invoice. Failure to do so will result in postponed service delivery.

Stored default forms of payment provided by the customer will be automatically charged when service fees are due.

Note: If you cancel a recurring service after the first cleaning, you authorize Clean Cans Company to charge the credit card on file for the difference between the recurring service price selected and the published “One Time Cleaning” price.

VIII. Default Payments

Clean Cans Company reserves the right to suspend or terminate a customer’s service without notice upon rejection of any credit or debit card charges, or if customer’s card issuer (or its agent or affiliate) seeks return of payments previously made to Clean Cans Company when the customer is liable for the charges. Such rights are in addition to and not in lieu of any other legal rights or remedies available to Clean Cans Company.

IX. Continuity of Service

All subscription cleaning packages will be auto-renewed unless cancelled by the customer.

X. Cancellation of Service

The customer may discontinue or cancel service(s) at any time and must notify Clean Cans Company of cancellation a minimum of one week prior to next scheduled service date. All service fees paid in advance are non-refundable, except when showing acceptable proof that customer has relocated to an address outside of Clean Cans Company’s service area. Refunds will only be issued for scheduled cleanings that have not yet been completed. Refunds will be applied to credit card on file or issued in the form of a check and will be mailed to the customer’s residence.

XI. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the State of Tennessee.

XII. Choice of Venue

Customer agrees that the exclusive venue for any dispute arising under this contract shall be the Circuit Court or General Sessions Court of Dyer County, Tennessee.

XIII. Attorney Fees

Clean Cans Company shall be entitled to recover all cost, including litigation expenses and its attorney fees, in the event of a successful outcome of any claim, lawsuit, or legal proceeding arising out of this Agreement including, but not limited to collection of any overdue accounts or disputes.